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Much has been written about the importance of performance management when it comes to janitorial cleaning services and how the business can benefit from it. In other words, most of what’s published is derived from the business provider’s perspective and none if not a few pines over the mindset of the facility users.
Today, businesses should focus on what the customers need, so they should learn more on what these customers want from them, examine how consumers across the country find, choose, use, and interact with local businesses, and their expectations from them. This is not saying that businesses have no idea what their customers need, but there can be untapped opportunities that a business owner can to do reach more customers and improve customer experience.
In most surveys, it reveals that Americans have a deep and growing concern for the environment. Climate change and environment problems are the things that Americans think that is the greatest threat to their health and well being, somewhat higher than terrorism, but a little lesser than global epidemic. These survey results are consistent with people’s increasing concern over global warming and the belief expressed by more than half of all respondents that environmental conditions have worsened over their lifetime because businesses disregard how their facilities are affecting their consumers’ well-being and health.
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This concern from consumers have led businessmen to have a strong send of stewardship since they are held accountable by their consumers.
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Giving your customers a clean and well sanitized facility is one way to address these concerns. Businesses have core undertaking to look after which makes it easy for them to neglect environmental issues and make them accumulate and making the business pay the price for it, but if the business outsource this non-core undertaking to a janitorial service company, they can be more focused in keeping the facility clean and makes your customers satisfied.
Sadly there are many businesses and janitorial service providers today whose motive is simply to adhere to regulatory requirements or do it to compete with other businesses. And few are those who have a genuine concern for the health and welfare of the consumers’ who are utilizing these facilities.
It is therefore important to know where your drive as business facility owner lies. This will tell you if you are really concerned with what your customers who use your facility need, and those people who go there to transact business with you, instead of not knowing anything about this untapped opportunity and the things you can do about it.